/effective from 15.12.2022/

FarFar Chalet Guesthouse hereby publishes its General Terms and Conditions for the provision of accommodation services.

These General Terms and Conditions (“GTC”) contain the general terms and conditions for the use of the Guest House operated by FarFar Chalet Guest House (address: 2093 Budajenő, Sánc utca 10.) as a service provider (“Service Provider”).

By booking, the Guest accepts these GTCs, which govern the mutual rights and obligations of the parties. The relationship between the Guest and the Service Provider is governed by these GTC, except in cases where the contract to be concluded between the parties provides otherwise.

Please only use our services if you agree to be bound by all the provisions of these GTC.

Details of the Service Provider

Name: FarFar Chalet Guesthouse

Address: 2093 Budajenő, Sánc utca 10.

Website: www.farfarchalet.com

Contact details

E-mail address for contacting guests: farfarchalet@gmail.com

Operator of the Service: Jespersen Klaus

Registered office of the operator of the Service: 2093 Budajenő, Sánc utca 12.

Tax number: 68320164-1-33

Language of the contract: Hungarian

NTAK registration number: MA22038710

Data of the hosting provider:

Name: Websupport Magyarország Kft. , 25138205-2-41

Place of business: 1132 Budapest, Victor Hugo utca 18-22.

E-mail address: info@tarhelypark.hu

Basic provisions

The Hungarian law shall govern the matters not regulated in these GTC and the interpretation of these GTC, in particular

Act V of 2013 on the Civil Code (“Civil Code”)
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Joint Decree No 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for the indication of the selling price and unit price of products and the indication of the price of services
Government Decree No 239/2009 (X. 20.) on the detailed conditions for the provision of accommodation services and the procedure for issuing accommodation operating licences
of Regulation (EC) No 239/2009 of the Ministry of Tourism and Tourism of the European Communities

The binding provisions of the relevant legislation shall apply to the parties without any special stipulation.

These GTC shall apply to all reservations made on the website operated by the Service Provider. The Service Provider may amend these GTC at any time. In the event of any amendment to these GTC, the Service Provider shall publish the amended GTC on its website no later than 15 days before its entry into force, alongside the GTC in force.

The website shall be available without interruption, except in the event of a technical outage.

Data management rules

The hosting provider’s privacy statement and privacy policy are available alongside the GTC.

How to use the service

In any case, the reservation must be notified to the Service Provider on the Service Provider’s website. The reservation must include the Guest’s name, address, telephone number, e-mail address and the exact time of arrival and departure. The Guest is obliged to verify the accuracy of the data provided by him/her on the website before finalising the reservation.

The holiday home can be occupied from 15.00 on the day of arrival and must be vacated by 10.00 on the day of departure.

In all cases, the booking price includes at least the following services:

  • accommodation for up to 4 persons in the cottage
  • Use of sauna (located in the adjacent garden, by prior arrangement)
  • use of the jacuzzi (located in the adjacent garden, by prior arrangement)
  • use of swimming pool seasonal (15 April to 15 October)
  • cleaning service
  • use of car park
  • tourist tax

Reservations can be made via the booking section on the website as described there.

Confirmation of the reservation

The Service Provider will confirm all reservations by e-mail.

The Service Provider shall confirm the receipt of the Guest’s reservation to the Guest by e-mail without delay. If the confirmation has not been received by the Guest within a reasonable period of time, depending on the nature of the service, but no later than 24 hours after the Guest’s reservation has been sent, the Guest shall be released from any obligation to make an offer or to enter into a contract. The reservation and its confirmation shall be deemed to have been received by the Service Provider or the Guest at the time when it is made available to him.

Cancellation of the reservation

The Guest undertakes to inform the Service Provider in writing of any cancellation, modification or any other change to the reservation made by the Guest prior to the start of the service.

The cancellation of the reservation may be made free of charge up to 30 days prior to arrival.

If the Guest cancels the reservation at least 15 days but not more than 30 days before arrival, the Service Provider will refund 50% of the deposit.

Any refund of the deposit will be made within 5 working days of the cancellation.
If the Guest does not arrive or does not cancel the reservation by the due date, the total amount of the reservation will be forfeited.

The Service Provider reserves the right to cancel the reservation booked and confirmed by the Guest by written notice no later than 15 days prior to the start of the service, with simultaneous refund of the reservation fee paid by the Guest.

Prices

All prices issued by the Service Provider include the statutory tourist tax applicable at the time of booking. The prices do not include the cost of the return journey to and from the guest house.

At the time of booking, 50% of the accommodation fee is payable in advance and the remaining 50% on departure.

If a special price is introduced, the Service Provider will inform the Guests fully on the website about the duration of the special offer.

Payment of the booking fee

When booking on the website, 50% of the accommodation fee can be paid as follows:

By bank transfer within 24 hours of booking, on the basis of the invoice issued by the service provider, to the bank account number indicated on the invoice.

The remaining 50% is payable before departure by cash or credit card.

Accepted credit cards.

American Express, Visa, Merchant, Credit Card, Visa, American Express, Visa, American Express, Visa, Merchant Credit Card, Visa, Eurocard, Payment Card, Payment Card, Visa, Payment Card, Visa, Eurocard, etc.

Compensation for damages
The Guest is liable to the Service Provider for any damage caused by the Guest to the Guest House or its equipment.

Complaint handling

The Service Provider shall handle complaints at its registered office at 12 Sánc Street, Budajenő. The Service Provider requests the Guests to mark the complaint notice with the word “REKLAMATIONÓ” and to indicate their contact details in order to expedite the complaint handling. In order for a complaint to be considered as valid, the Guest is required to provide a full account of the circumstances surrounding the complaint. In the event of a dispute between the parties, the Service Provider shall endeavour to resolve it to the mutual satisfaction of the parties.

The Guest may notify the Service Provider in writing of any complaint concerning the conduct, activity or omission of the Service Provider or of any person acting in the Service Provider’s interest or for the Service Provider’s benefit directly connected with the provision of the service to the Guest.

The Service Provider shall immediately take a record of the complaint and its position and send a copy thereof to the Guest no later than the time of the substantive reply.

The record of the complaint shall contain the following information:

  • the name and address of the Guest,
  • the place, time and manner in which the complaint was lodged,
  • a detailed description of the Guest’s complaint, a list of the documents, papers and other evidence produced by the Guest,
  • a statement by the Service Provider of its position on the Guest’s complaint,
  • the signature of the person who took the minutes,
  • the place and time when the report was taken,

The Service Provider shall reply to the written complaint in writing within thirty days of receipt and shall take steps to communicate the complaint. A shorter time limit may be laid down by law, or a longer time limit by statute. The Service Provider shall state the reasons for rejecting the complaint.

Enforcement of judicial claims

The Service Provider and the Guest shall attempt to settle their disputes amicably. The Service Provider and the Guest stipulate the exclusive jurisdiction of the Budaörs District Court and the Budapest District Court for any disputes that cannot be settled by agreement, depending on the value of the dispute.

The Guest declares that he has read and acknowledged the General Terms and Conditions.

Budajenő, 15.12.2022.

20.12.20.2006 FarFar Chalet Guesthouse